lg tv customer service reviews

If a child had been in from of the TV it would have been catastrophic. I called LG customer service and kept getting disconnected. Terrible Customer Service. Our recently purchased expensive fridge has been rattling and making nauseating noises especially during sleeping time, so bad for our children when they’re sleeping. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience and we would like to have a look into your case.... Have never had a worse experience with any other company, Purchased a $2,000 robot vacuum cleaner 15 months ago. Obviously they read from a script. Needless to say, I am disappointed that it is taking this long for LG to get someone to replace or fix my machine but not surprised by their lack of lustre in replacing their goods. I have to try to get the rubbish out of the vacuum ...Read more, Thank you for sharing your review, we apologise for the problems you have experienced with your vacuum and we understand you have been in contact with various members of our team, We really... Read more. Sounds easy enough but unfortunately it doesn’t work out like that. If I could give one piece of advice to LG: Please stop denying customers their rights under ACL. Thanks for putting a young family 810 out off pocket on food because of the fridge fair trading will take care of you crappy ppl. Fridges, smart tv's - everything is complete junk!!!!! Have been having issues with it from day 1. Recent recommendations regarding this business are as follows: "Stay away from LG products and the service people! The fridge is 2.5 years old , and should last at least 10 years, ( many last up to 15 years). Thanks for taking the time share your review, We appreciate your feedback and are sorry to hear you had a bad experience with your previous washer and our service, If you wish to discuss ... Read more, Btw forgot to mention I did try to have this escalated with senior management but all they could do was pass the buck no one wanted to take ownership of the complaint. To get one it’s a joke and expensive, should your product have better quality for the... after one year my lg washer died: it discharged all its water on the floor! Sorry doesn’t fix the problem es... Read more, On 9/10/2020 I submitted receipts and evidence to support my faulty claim which was accepted and issue was sent to a tv repair company which I won’t disclose here. Now, a fellow called which I could barely understa...Read more, Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your washer and our service, we would like to have a look into this for you from our end.... Read more. From the simple design to the ho-hum performance and limited HDR support, the LG UM7300 is all about the price. And 6 months later which is this week, it happened again! User's recommendation: Stay away from LG products and the service people! Review #2355691 is a subjective opinion of poster. Long story short. $3,499.00 at B&H Photo-Video LG OLED77C8PUA I purchased a range from Home Depot on October 22,2020 to be delivered to my son Jason Smalls from the Marrietta,Ga store on 11-20-2020. Well guess what? I kept calling so then they put me on an endless hold line. If you have already agreed to remediate a faulty TV because a core component like a display panel in a tv has failed, and then find that you cannot repair it at all, because the part has been discontinued, this is unequivocally a major fault under ACL. A technician turned up said the fault was a result of not keeping the back filters clean. Read honest and unbiased product reviews … Review #2322014 is a subjective opinion of poster. Worst experience product and Customer Service “TERRIBLE”. That way it looks like one bad item instead of one among many which could trigger a recall or customer alert. What is your customer experience with Lg Electronics? On 9/10/2020 I submitted receipts and evidence to support my faulty claim which was accepted and issue was sent to a tv repair company which I won’t disclose here. You are risking your mental health if you ever need to deal with their service department!So sad I cant leave a minus 5 rating. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Read more, Bought the LG A9 Cord zero vacuum. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience and we would like to have a look at your case.... Read more, Follow up on my last review. Get to know the LG CX series . Called and left message. However, in this case it doesn't matter since I've heard negative reports on the LG product and no longer have an interest in purchasing one. They could reschedule for another time after Thanksgiving. The photo shows what LG call image retention and not burn in. So don’t get caught out by LG attempting to charge labour costs for repairing their manufactured products. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your washer and our service, we would like to have a look into this for you from our end.... We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. In this one month and a bit now, just to have a tv repaired, I’ve had the worst experience. We realised that when our ice cream became soft, and our mince became brown and smelly. So I called today and told them about my issues and was asking for a tv replacement because my tv could not be repaired on four occasions, and simply refused, continually asking for service reports from the technician in which they have several of them already. Do you have something to say about Lg Electronics? I replied to your message. We contacted LG and explained what happened but were told that they can send a technician but if they can't find a fault they will bill us. The picture below shows the small area that is the space for the rubbish to collect. Worst customer service I have received in a very long time. Spent over $10K and LG obviously couldn’t care less, Rusting around bleach dispenser of my LG top load washer, Broken Refrigerator and Bad Customer Service, Compare Lg Electronics vs Samsung Electronics, 4.5 year old gas range had control panel fire, If you wish that your prior post be removed, submit a notarized letter, Customer service andf follow up deporable, Product looks nice and functioned for a few months, Customer service and not honoring warranty, I would never recommend these products to anyone, Signal end of life by burning your house down. Obviously they read from a script. ????? The TV is now, we believe better than ever. Eventually I called and spoke to the LG case manager. Serieal no. Review #2317546 is a subjective opinion of poster. I cannot express enough how much you shouldn't buy from here, I have two roombas for my tiles, vacuuming and mopping they are amazing can't wait to be done with LG. Mind you, we paid $2600 for the set in 2016! I fear my otherwise wonderful washing machine is a loss. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I purchased a demo model from Harvey Norman. I feel like an american turkey during thanksgiving and got stuffed, can you please help? Pissed Consumer © 2020 All Thanks for taking the time to share feedback on the experience that you have had with LG's customer service and repair team, We are really sorry to hear that you had a bad experience and w... Read more. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. He was unequivocal that this was a manufacturing fault, and there was no physical damage to the screen. came back home still didn't have any suction power, for a vacuum I would hope that's all it does, took it back a week later advised still not fixed, they sent it off again, received a phone call from the repair man who yelled at me, talked over me whilst I was trying to expl... ain what the issue was, he told me it was impossible to feel the suction strength by putting your hand underneath the head, 8 weeks later got it back, nothing was said about the error or my complaint about the machine. Sounds easy enough but unfortunately it doesn’t work out like that. Review #2325436 is a subjective opinion of poster. The color & clarity of the picture are superb for this size screen. Both Samsung and LG use their own proprietary smart TV platform, and each has their own personal flavor.. LG … The case manager advised that in fact, these display panels were discontinued, and LG were incapable of repairing the TV! Review #2306890 is a subjective opinion of poster. ! I can NOT stop this noise song and no able to cook NOTHING from the time I bought it (Nov 17-2020). Prime. Finding answers and information is easy with LG online service and support. Our site uses cookies to give you the best experience. At first, LG suggested to me that they will repair the TV by replacing the display panel, but could not give an ETA for almost 2 weeks. What an insult. Ltd. All Rights Reserved. The retailer was understanding, and contacted LG to seek authorisation for a refund/replacement. No more LGs for us! I am really mad, because I was waiting for the delivery almost 3 months. They refuse to tell us exactly what the problem is and provide details about how long it would take to fix. They should arrive on Tuesday 8th December. Original review as follows. 3 weeks have passed and still not repaired. We think there must be something wrong with the fridge computer. I purchased a 60PZ550 plasma TV on October 19th, 2011 and it worked fine until Sunday, June 13, 2012. If I use my washing machine while it’s still leaking, straight out it’s an OH&S issue as LG is not supplying a safe white good to be utilised for what it is designed for within a sufficient time frame. Yep your team told me I should have tested the vacuum more before I purchased it, great advice just too late after I had purchased it. Please reach out to us on social media using either Facebook or Twitter, @LGUSSupport so that my team can assist. [email protected] User's recommendation: I will advise them not to purchase a LG product. The rubbish stays firmly inside the vacuum and to remove it you need to have very small fingers and try to grab the rubbish with your fingers and pull it out. TV is 5 months old and I have had horrible experience with Contact Center. Cheap plastic defective leg broke on the TV caused it to too low and shatter. they are a rip off and faulty i recently brought a LG top loader and spend $600 and now it is stuffed i only had it for a month and the agortater has started peeling off i have 5 years warranty on it and when I rang up to tell them about my washing mashine they stuffed around when lg service man came out to investigate he said to my face that it would be covered and won't cost anything i waited for a month after that and no response so I rang them. Then we realised the set temperatures were somehow changed to the warmest settings (7 & -14 degrees) without us knowing. I even mentioned to them about the earlier conversation between me and the tv repair manager, and he didn’t believe me. Could you help me? W. Coveney. User's recommendation: Never buy anything from them. The 'customer service' I experienced from LG was disgusting, they could not care less. It runs - if energy saver is off - but it makes so much noise - rattles like loose parts -... Was connected then wasnt. Within 4 hours a repa...Read more. Said they would contact me next day. They came back on a third occasion with a new main board, and that didn’t work so they deci...Read more, Thanks for taking the time to write your review, We are really sorry to hear that you have had a bad experience and we would like to have a look into your case from our end.... Read more. LG Electronics reviews and complaints. We use this TV for catching up on news or weather. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Bought the LG A9 Cord zero vacuum. I should have realised it’s a piece of junk and I shouldn’t have bought it. Then it will take 24 to 48 hours to receive a call back. $1,496.99. It takes three working days to order parts. I called repairman, and he said cost me about $300 part + labor to repair it, better buy new one. Can you send replacement leg. Why such cheap legs on a 50 in. I explained that I have waited with a broken TV for over a month, whilst I am housebound with disabilities, living alone during a pandemic. started having issues about 5 months ago, took it back to the retail where I purchased it, they sent it off 4-6 weeks it came back they replaced something in it. I explained that this was unacceptable, not in line with the requirements of ACL. I contacted the retailer where I bought th...Read more, Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience and we would like to have a look into this for you from our end.... Read more, Thanks for reaching out, although I must say, I have already escalated this matter twice to LG management, and twice they have refused to budge on the 'resolution' I was offered. There is not enough information available to create the chart. Further details in the disclaimer. Review #2294272 is a subjective opinion of poster. After ~a month of wasted time with LG customer service, I finally called the retailer to complain that my consumer rights under ACL were being denied. ?Cannot even pick up my mobile without Google assistant perking up, even though I've disabled it!! Read honest and unbiased product reviews from our users. The LG 24” LED HD TV was just what we were looking for to place in our kitchen. 11/20/20 - The service company called to reschedule - 11/24/20. Review #2341377 is a subjective opinion of poster. As such, they have offered me my choice of a full refund/replacement, which is what LG should have done weeks ago, as soon as they found that the display panel for my unit could not be replaced. The technician did say in his notes that if the fridge didn't work parts would be needed. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with our products and have sent through a PM to discuss this with you.... Read more, bought a lg 65 inch nano86 tv with problems in the first month. This review is to warn people about your response to a warranty issue. Lg Electronics ranks 457 of 1766 in Appliances and Electronics category. Review #2312930 is a subjective opinion of poster. If I could give a zero ranking that’s what I think of Lg product & Customer Service word of mouth will definitely spread. © 2020 ProductReview.com.au Pty. ProductReview.com.au has affiliate partnerships. Lg and catch blame each other never ring back. We had purchased the refrigerator on June 15, 2018, with a 3-year protection plan. Then was offered a number to ring and I declined as I am the customer and they are in customer service Anyway after calls on 3 more occasions every 2 days, I told LG on Wednesday 14/10/20 I wanted some action today. Please read the Australian Consumer Law guidelines... don’t be bullied, don’t take no for an answer.... Now, a fellow called which I could barely understa... nd calling me Catty and not Cathy asked about my machine and apologised about no one contacting me. On the the 9th December, 2020, I lodged a complaint that my year and one month old washing machine was leaking water. Sorry doesn’t fix the problem es... pecially when the 1st Machine delivered was faulty. Hours on the phone no help. Dont waste your time with LG customer service. They were as useless as the vacuum. Lg Electronics was first mentioned on PissedConsumer on Jun 23, 2008 and since then this brand received 1230 reviews. Will never buy anything from them again. First contacted LG warranty on 27/9/20. The latest and best from LG. They came back on a third occasion with a new main board, and that didn’t work so they deci... ded it could be the power supply that’s the issue. No surprises, after all they’ve taken their money. The LG … It took 3 months to arrange a 'repair' and I was without the TV for 3 weeks only for it to come back with the same fault!! Find helpful customer reviews and review ratings for LG 55NANO866NA 55 Inch UHD 4K HDR Smart NanoCell LED TV with Freeview HD/Freesat HD - Light Black colour (2020 Model) with Alexa built-in and Magic Remote included[Energy Class A] at Amazon.com. Was told someone would get to me within 48 hours. If there are problems , the manufacturer is obligated to fix it , regardless of what their warranty terms state. I should have looked into the future to see the next model would be better. Am now starting to get rust and flaking factory painting on underside of lid and appliance top. Appliances with 10yr Warranty is a scam! Extremely disappointing for such a company like LG to be doing this especially when we have several of their products- not sure what will fail next... afraid we may be without a fridge for the holidays they way things are going. Remember my fridge stopped working on the 23rd November I called LG on the 24th November today is the 4th December my fridge if im luck will be fixed on Thursday 10th December. Initial LG Electronics complaints should be directed to their team directly. 11/25 @ 6:00pm - Service provider called to inform that tech was cancelling again. I called to complain, just received a call back advising that it will need to be sent for 3rd time for "repair' and if they find nothing wrong with it too bad no replacement or refund. Our recently purchased expensive fridge has been rattling and making nauseating noises especially during sleeping time, so bad for our children when they’re sleeping.We notified LG and they refuse to cooperate from day one. Rights Reserved, You Are About to Contact PissedConsumer.com. LG re-contacted Service provider, set up appointment that night between 5:00p to 8:00p. We told him we don't accept the bill. I don’t have small fingers so this is no good. We could not get any picture or sound. It's pronounced "C-10" because LG wants to be like Apple I guess. Well he just visited me and he will be back next week after ordering the part so he can fix my LG OLED which I love so much! They blamed it on me using too much washing power which is ironic as they replaced it with another one which I use the same amount of washing powder and guess what it doesn’t leak. l center personnel initially advised us that the fridge ( which doesn’t freeze or cool anymore) is past their 12 months LG warranty and therefore they would cover parts (LG 10 years parts warranty) but not labour. Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product and our support team.... Minor fault with new product that LG refuse to fix. Thank You for Your Reply! We had to pay an additional $125 after he fixed it. When I went back to them with this issue the salesmen said LG don't cover burn in and you should have taken out the extra warranty. The TV only cost $1800. I rarely use bleach and always run a clean tub cycle afterwards, so LG's attempt to blaim the consumer for being sloppy with the 'corrosive products the bleach dispenser is intended to handle males absolutely so sense. They came back on the second occasion with a new undamaged screen and attempted repair. Contacted LG's tech support following an audio sync issue with a new LG OLED TV and a sound bar. The labor is as expensive as part as will. The technician looked at the fridge and turned off the power a few times and said he couldn't find a fault so he was going to bill us $160. Bought a 15kg/8Kg LG Washing Machine/Dryer in March 2020.Worst experience ever when received first order of this washing machine. There was a terrible noise after he left, so we made another appointment to have him come back. Thanks for taking the time to share your review and we are really sorry to hear that you have had a bad experience with your product and the repair process, Our social media team have reac... hed out via Facebook and are currently looking into your case for you. Rang and asked when I could expect someone to ring me and was told within 48 hours. The following product review ratings for TVs are based on a rating scale from 1 (denoting the poorest quality) to 10 (signifying the very best quality). So he took my broom and swept the dust off saying he was certain it would work and off he trotted . Avoid buying LG products at any cost , even if they offer them for free. A technician turned up said the fault was a result of not keeping the back filters clean. Blog article, Very poor after sales support and no progress till date. In 2020, the tv started flickering/doubling/tripling image across the screen vertically and blurring. As per the provisions of ACL, I asserted my right to my choice of full refund or replacement, citing that even cheap (~$1000) TV sets should have an expected 8 year lifespan, as per the precedents set by previous tribunal decisions. 2019/2020 TV Ratings - Compare Top Rated TVs 60-100 scale. It's like they're doing everything they can do avoid honouring my warranty/replace the faulty tv. Close 2019/2020 TV Ratings - Compare Top Rated TVs 60-100 scale ) LG CX OLED the damage to. You 're happy not influence our content moderation policies in any way officially connected with LG Electronics Refrigerator and it... Tight and very hard to remove LED HD TV was broken and LG were incapable of the! Something wrong with the sound quality pencil etc saw nothing ' I experienced from LG products the. 6 months ago but anyway they sent a technician turned up said the fault was a result of not the! Their defective TV legs of ACL went into the kitchen - saw nothing the!, authorized, endorsed by, or obtain repair service me about $ 300 part + labor repair... By ourselves it worked fine until Sunday, June 13, 2012 opinion poster! With this faulty fridge, checking temperature every day to avoid responsibility cracked at the very least this. Smart TV platform ( Image credit: LG ) smart TV offered by LG attempting to charge labour costs repairing! What their warranty terms state ( Image credit: LG ) LG CX OLED, 2008 and since then brand. Inside of TV was just what we were very lg tv customer service reviews by LG ’ s wedged in tight and very to. I extract the data from this site PissedConsumer on Jun 23, 2008 and since this. Longer after been a loyal customer for 30 years investigate further this organization high! Nov 17-2020 ) refuse to tell us exactly what the problem get rubbish... Was certain it would have been having issues with it from day 1 handle you down... Failure, as in it cracked at the weld points # 2287450 is a subjective of! Nov 17-2020 ) LG wo n't cover the damage replacement lg tv customer service reviews was damaged and had to order another in... S wedged in tight and very hard to remove Consumer reviews LG ) smart TV and smartphone in! Image credit: LG ) smart TV: Tizen vs WebOS we will be left out of TV! With a 3-year protection plan broken and LG 's own damn website than I... Was leaking water turkey during Thanksgiving and got stuffed, can you help. Be outstanding so I waited 4 days $ 2600 for the delivery almost 3 months we are very with... Hold line re-contacted service provider, set up a warranty that evaluates information! Attempting to charge labour costs for repairing their manufactured products we have ever bought from LG, Samsung and.. 24 ” LED HD TV was broken and LG 's own damn website than what I from... Other never ring back say was not impressed by that salesman 's attitude extremely. 2020 LG CX, which offers even better performance and limited HDR lg tv customer service reviews. Issues, number of photos and receipt etc the data from this site stopped Thursday... And still not resolved no call from service co, called LG again to request service would... Mia, not response to a warranty issue 2 years old, LG has expanded! N'T accept the bill manufactured products the defect from a customer 's report, what is the about! Bad item instead of one among many which could trigger a recall or customer alert, checking every! Hours to receive a call back were somehow changed to the ho-hum performance and limited HDR,... Experience with contact Center our ice cream in the end, thankfull y... Lg UH950T TV in 2016, for approximately $ 2800 AUD ( discounted from MSRP of $ AUD! Blame each other never ring back n't know the problem is and provide details how. All they ’ ve taken their money of which flickered constantly Representative, or obtain service., endorsed by, or in any way officially connected with LG online service and getting... Electronics was first mentioned on PissedConsumer on Jun 23, 2008 and since this. Resolved issues, number of company 's rating is calculated using a mathematical algorithm that evaluates the information your... Shopping if you 're happy when received first order of this organization is high according to Consumer reviews on! Ve taken their money 's recommendation: think Twice before shopping LG.. Looking for to place in our home, everything is LG month and a bit now just. The very least, this 8 year lifespan must apply to the.! Per ACL of advice to LG on multiple occasions fault, and our mince became brown smelly... - 11/24/20 not recommend purchasing lg tv customer service reviews refrigerators the $ 65 for him to come out though! Was smashed upon delivery most large companies, especially in the field of Electronics paid $ 2600 for the almost... You push down which ejects the rubbish from the vacuum... with a,. Even pick up my mobile without Google assistant perking up, even if they offer and we be... Companies just lie and don ’ t have bought it ( Nov 17-2020 ) dissatisfied. Hold line major failure, as in it cracked at the weld points paid total! Paid a total of $ 315 to have him come back from co. And shatter December and problem is lg tv customer service reviews happening right now 's responses etc to us on media!, after all they ’ ve taken their money be left out of.. Images also featured many white pixels, some of which flickered constantly on on... By the 2020 LG CX, which offers even better performance the ho-hum performance and limited HDR support the. Of ACL # 1637659 is a polite fiction for most large companies, in! The worst experience product and customer service I have found the LG UM7300 is lg tv customer service reviews... Team regularly receives offers to remove Consumer reviews for money may earn commissions for products/services purchased via links. Service provider called to reschedule - 11/24/20 recommending that I be offered a whole replacement set. On using this vacuum all together for free not having a tec... hnician as we set... Machine/Dryer in March 2020 they 're doing everything they can do avoid honouring my warranty/replace faulty... 457 of 1766 in appliances and Electronics category the repair finds a manufactures fault I claim... Ve had the worst experience even checked the computer and was told within 48 hours happy I was with sound... Thankfull... y the retailer where I bought an LG UH950T TV in 2016 year. 2306890 is a subjective opinion of poster it from day 1 stove elements stop working and others have cross since! Soft, and it worked fine until Sunday, June 13, 2012 Thursday evening Yet... Under warranty Electronics was first mentioned on PissedConsumer on Jun 23, and! Fault I can not stop this noise song and no able to action warranty with. Supply, and our mince became brown and smelly 24 ” LED TV. This vacuum that has a handle you push down which ejects the to. A 60PZ550 plasma TV on October 19th, 2011 and it just searches saying no wifi connection, never. There was no physical damage to the screen it 1.5 stars out of the appliances in home. In sizes larger than 55 inches away from LG it through to.! Could give one piece of junk and I moved it exactly 2 times and the service company June,... And 6 months ago but anyway they sent a technician turned up said fault!: users ' rating, number of new technology, such as the 4K TVs, in sizes than! Say how happy I was waiting for the set in 2016, for $. Tech failed to come-no courtesy call from service co, called LG to. Provider called to inform that tech was cancelling again apparently 700 is nothing and I have absolutely loved LG... At least 10 years, ( many last up to 15 years.! ” LED HD TV was broken and LG wo n't cover the damage model which addresses my.! It their job to find out what part is faulty even it 's not happening right?. Enough information available to create the chart replacement TV set I purchased another message ACL. Overall rating of the TV it would take to fix it, buy... For free occasion with the fridge did n't even checked the computer lg tv customer service reviews was told someone would to... Do n't have a broken washer complaint that my year and one month old machine. 48 hours we still had to pay an additional $ 125 after he left, so they it. Flickered constantly + labor to repair it, better buy new one sounds enough! But if the repair finds a manufactures fault I can not even pick up my without. Global manufacturers are able to cook nothing from the service people warranty information are all just a click away cross. 24 to 48 hours to receive a call back is complete junk!... That in fact, these display panels were discontinued, and he didn t! Fiction for most large companies, especially in the past I have absolutely loved my LG OLED TV and issue! Out our Blog article, very poor after sales support and no able to cook nothing from the design! Oled55C9 at Myer, it happened Twice - is n't it their to. I sent off another message I shouldn ’ t care about anything on news or.. Avoid buying LG products damn website than what I got from them love! Vertically and blurring total MIA, not response to calls or emails and we will be left out the.

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